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We love to hear from you

Please select the team you would like to speak to

Reservations & Customer Service Team  
For all bookings and enquiries on your stay.

Tel: +44 (0)345 293 7373 (Mon-Fri 9am-5pm)
Cost of calling an 0345 number may vary depending on your provider


After 5pm you can make a booking on this website or by contacting the hostel directly.


Membership Team:
Update or make changes to your membership details.



Feedback on your stay with us:

We welcome your views on how we are delivering our Customer Charter so that we can continue to improve your hostelling experience. Should you wish to contact us please email:


or write to:

Hostelling Scotland, 
Head Office, 7 Glebe Crescent, 
Stirling FK8 2JA, Scotland

We will:

  • Log and acknowledge your message within 48 hours.
  • Deal with your enquiry as soon as possible but within a maximum of seven working days.
  • Keep you informed if we are unable to answer your enquiry immediately.


Data Protection Officer:
Unsubscribe from communications or make a personal data request.

Hostelling Scotland
Head Office,
7 Glebe Crescent

Tel: +44 (0) 1786 891400 (Mon-Fri 9am-5pm)